JANUARY 2012 Dear Dr Esra,Congratulations on your tenth Anniversary!! You've put your heart and soul into taking care of all our beloved four-legged family members, and we appreciate it so much. You and your fine staff do a wonderful job! We wish you many years of continued success, and we thank you for all your hard work.
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DECEMBER 2011
Thanks so much for contacting me. I was so VERY impressed with your office & everyone with whom I dealt. I work for a company that stresses customer satisfaction. Therefore, I always appreciate when I am on the receiving end of excellent customer service.
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OCTOBER 2011
Thanks for checking in. I think your follow up calls are a very nice touch. Overall, your practice is best vet I have ever associated myself with.
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JULY 2011
YOU GUYS ARE GREAT!!!
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JUNE 2011
Looked for an AAHA certified Vet - This was the most convenient to us and you had state of the art surgical capabilities.
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MAY 2011
Thank you - You were all great, very nice and informative
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APRIL 2011
I greatly appreciate what your vet clinic did for Dozzer. He has already stopped scratching as much and seems to be a lot healthier than when I first took him in.
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MARCH 2011
Dr. Esra is very kind and compassionate.
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MARCH 2011
I love u guys, Kasper loves u guys. I think this Pet Portal is an awesome idea!!
T.K.
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MARCH 2011
Entire staff friendly, helpful, professional. Dr. Esra shows amazing sensitivity to both our pet and to us.
A.B.
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FEBRUARY 2011
The customer service was outstanding!
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JANUARY 2011
The staff were all terrific - you made both my pet and myself feel comfortable. I plan on using AMC regulary.
P.S. I appreciated the email follow up. It showed you care
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JANUARY 2011
Keep up the good work and loving care!!!!
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DECEMBER 2010
The greatest gift that I received this year was the gift of additional, quality time with my pet. She may be opinionated, outspoken, demanding, snore like a longshoreman and think that all food should be self serve, but the bottom line is that she is still my little girl and I wasn't ready to let her go yet. This extra time has given me the opportunity to savor the precious time of a pet's life and recall all the great and/or terrible puppy memories as well as other memories along her life's path. She has been there through all my good and bad times and I want to be there as long as she needs me. Seven months after the symptoms appeared, she is doing great and is as sharp as ever!!!
Thank you for this wonderful gift and for helping both of us.
A.
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DECEMBER 2010
This was my first time with your company. I was very pleased with the whole experience. The doctor and staff were very helpful. I will be transferring my second dog's information to your business.
D.S.
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DECEMBER 2010
We were referred by our daughter and we had a great first visit!! Also, we didn't know that you had boarding facilities . It is a great thing to be able to board my pet where they get their medical care.
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NOVEMBER 2010
I was very excited to find a veterinarian that practices Alternative Medicine.
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NOVEMBER 2010
I enjoyed my visit and so did "Ansel", thank you.
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NOVEMBER 2010
Our first visit was wonderful. Staff was very friendly and very informative. We are very happy to have such a great place to bring our new family member :)
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NOVEMBER 2010
Everyone on the staff is wonderful!! Very friendly and caring!
Thank you!
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OCTOBER 2010
I am so thankful we found you guys when we did. Because Dr. Esra listened to us and was so thorough, I have my dog back. Needless to say, Dr. Esra is now "our vet" forever.
Thank you everyone from our family and from Brewster!!!
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AUGUST 2010
Everyone was great. My dog is particular and sometimes doesn't like people, but he has liked all your staff. This is very important to me.
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AUGUST 2010
Very friendly and helpful staff.
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AUGUST 2010
You guys are doing a great job. We feel very welcomed and so does Porter.
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JULY 2010
I was very pleased with all of the people I have met so far. They were so friendly - helpful - made me feel I came to the right vets. Thank you from myself & Laci.
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JULY 2010
Great Experience on our first visit. Look forwar to many years of visiting Dr. Esra with my pets.
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JUNE 2010
We were very impressed with Dr. Esra and Dr. Mosier. They listened and cared. Approached treatment with common sense that most vets do not have anymore. We could tell Zima trusted you all and felt safe, very rare for her. The staff was wonderful as well, very sincere and compassionate! Nicole, Brittany and Anna - we met so far.
Thanks again!
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MARCH 2010
A great place to bring my furry friend!
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MARCH 2010
I was very pleased with our first visit.
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MARCH 2010
Was very pleased with the service. Everyone was very nice and helpful.
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MARCH 2010
Enjoyed visit - very friendly and welcoming staff. Vet was not defensive and actually listened to consumer concerns.
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JANUARY 2010
Sassy received wonderful care. I couldn't have asked for better. Thank you!!
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JANUARY 2010
Dear Dr. Esra and Staff,
Please accept my heartfelt thanks for the care and compassion you showed to Sadie and our family during her illness. You made her comfortable and happy (especially by prescribing the chicken and rice diet) after her cancer diagnosis. She was always excited for mealtime right until her last day.
Then, when we had to make one of the hardest decisions we have ever had to make by letting her go with dignity and without suffering, you were there for us as well. I can never tell you what it meant to let her pass away comfortably in her bed here at home. Your love and compassion was such a comfort to us that night.
Thank you for taking excellent care of Sadie in life and death.
Much Love,
F. J. and R.
Please feel free to post on your website if you wish. You can be sure I will tell Sadie's story to anyone who is looking for a caring and compassionate veterinarian and staff.
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NOVEMBER 2009
This was my first time with your company. I was very pleased with the whole experience. Dr. Mosier and staff were very helpful. I will be transferring my second dog’s information to your business.
D.S.
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OCTOBER 2009
The best experience we have ever had at the vet! Belle was very relaxed in the homey atmosphere of the room. It was good that you took her elsewhere for the more unpleasant procedures. Leo got down on the floor with her! She gets very nervous going anywhere, but didn’t mind her visit with Dr. Esra at all.
Thank you!
C.B.
OCTOBER 2009
All of the staff were very courteous, caring and helpful. Our two dogs seemed very relaxed with the office and all of the staff. Overall, we felt very pleased with our initial visit and will continue to bring our two dogs and cat regularly.
Thank you very much for an overall pleasant experience.
L.M.
AUGUST 2009
I have such peace of mind now that I have found a vet for Wilson my golden retriever. He is the love of my life and I could see the sincerity in Dr. Esra's eyes when we discussed Wilson's health concerns. Thank you to Dr. Esra and her staff for making Wilson and I feel welcome.
Peace and Joy,
A. and Wilson
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MAY 2009
Dear Dr. Yavuz,
I received a letter from Ms. Kochevar at Tufts University informing me of you and your staff’s gift to the Dr. Stanley O. Travis Fund in memory of my dog Molly. I cannot express to you the degree of emotion your gift means to me. As I’m sure you could see, Molly was more than a pet to me during the time we shared together: a true friend in good times and bad, a calm and wise companion who had patience when I needed it and the ability to always see each new day with the possibility of the two of us having fun together. I was always grateful for the help you and your staff gave her when she was in your care and truly grateful for the joy she could continue to give me because of that wonderful care.
It has been over 3 months since her passing and the sorrow is still with me. I have decided though that it may be time to find a new canine friend, not to replace Molly, but perhaps to continue to experience what we can sometimes only learn from a dog, unyielding loyalty and unending friendship bound by love.
N.S.
APRIL 2009
I was very impressed with the staff on the way they answered my questions on the subject of finding a new vet. Very friendly and also gave me a tour of the Medical Center. They (your staff) treated me like a person, not a dollar sign like …. does.
My dog Sasha seemed to like the staff also. Her visit must have been a plus as she was very calm after she got home. The other place was always a negative visit.
Thank you for a great visit.
B. M.
APRIL 2009
Very nice personal service - you guys are doing great!
MARCH 2009
All of your staff is very friendly and very helpful. Thank you for all the suggestions to help train my puppy.
C.B.
JANUARY 2009
Everyone was very nice. I plan on bring my pets back to the Animal Medical Center of Bel Air.
Thank you.
J.M.
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| Average Rating from 0 reviewers: Rate this business |
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by LT from Bel Air, MD
Jul 20, 2006 |
The best decision I ever made!Unfortunately, the time had come to put my 18 yr. old poodle down. Dr. Esra was more than compassionate during and... (Show All) Unfortunately, the time had come to put my 18 yr. old poodle down. Dr. Esra was more than compassionate during and after the procedure. Imagine my surprise when a month later I received a letter from Tufts University, informing me that Dr. Esra had made a charitable gift in memory of my dog. She is a very special person, aside from being an exemplary professional in her field. I am touched beyond words by her consideration and action. She is a wonderful asset to our community and her kindness will not be forgotten. As I am new to the area, I feel fortunate to have chosen her facility for my veterinary needs. (Hide) |
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by DR-1 from Bel Air, MD
Mar 24, 2006 |
Excellent customer service, reasonably priced, but above all they truly care about your animal.We are exceptionally satisfied with the quality of service, their reliability--they honor their appts.-- and their... (Show All) We are exceptionally satisfied with the quality of service, their reliability--they honor their appts.-- and their prices. (Hide) |
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This came from one of our friends. So true!
Two patients limp into two different medical clinics, with the same complaint. Both have trouble walking, and appear to require a hip replacement. The FIRST patient is examined within the hour, is x-rayed the same day, and has a time booked for surgery the following week. The SECOND sees his family doctor, after waiting 3 weeks for an appointment, then waits 8 weeks to see a specialist, then gets an x-ray, which isn't reviewed for another week, and finally has his surgery scheduled, for a month from then. Why the different treatment for the two patients? The FIRST is a Golden Retriever. The SECOND is a Senior Citizen. Next time take me to my Vet, Doctor Esra!
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